1. Why this privacy policy?

HM Services (hereinafter referred to as “we/our“) attach great importance to the protection of your privacy and personal data. We collect and process your personal data in accordance with the relevant legal provisions, namely the Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data (“Privacy Law“) and the European Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (“Regulation“).

We would like to inform you about the possible processing of your personal data and your rights in this respect. By using our site, you consent to the collection and processing of your personal data by HM Services in the manner described in this document.

We reserve the right to make changes to our Privacy Policy at any time. We therefore advise you to consult this document regularly.

2. Person responsible for the processing

HM Services, a cleaning company, is responsible for the site.

Contact information:
Place de la Vaillance, 16 – 1070 Bruxelles
02/652 50 24

3. What personal data is collected?

We collect and process some or all of your personal data as listed below:

  • The information you provide to us:
    Identification data relating to the completion of the contact form and data relating to your question, request for information, quotation or order. We may also process your contact details, address and bank details in order to make a payment in the context of a contractual business relationship with a supplier of products and/or services. We may also process your personal data concerning your professional experience and background should you apply for a job vacancy.
  • Surveys and testimonies:
    We may ask you to complete a satisfaction survey about your use of our services so that we can improve our offering or share a testimonial about your satisfaction.
  • Communications:
    If you contact our teams by e-mail, letter or telephone call, we may keep a record of the exchanges to facilitate follow-up communications.
  • Use of our site:
    Through the use of our site, information collected via cookies, for statistical purposes, may include: your IP address, your geographical area, the times and dates of page views, the pages viewed, etc. We advise you to activate your cookies for an optimal experience. However, you are free to disable them via your browser settings if you wish. For more information, please see our Cookie Policy.

4. What are the objectives?

We collect your personal data for the sole purpose of providing you with an optimal, personalised and safe experience when using the site. The processing of your personal data is therefore essential for the proper functioning of the site and the provision of our services.

Under European Union law, these purposes all have a legal basis for the lawful use of your data. Below is a list of the main legal grounds on which we rely:

  • Consent: You have given your consent for the use of your personal data via a consent form. You can revoke your consent at any time by clicking on “unsubscribe” or via the form provided for this purpose.
  • Performance of a contract: The processing of your personal data is necessary to enter into or perform a contract to which you are a party.
  • Compliance with a legal obligation: We need to process your personal data to comply with a legal obligation we have.
  • Legitimate interest: If the processing of your personal data is based on our legitimate interest overriding any potential prejudice to your data protection rights.

We commit ourselves to process your personal data exclusively for the following purposes

  • Ensure order processing and product delivery.

Legal basis: performance of a contract.

  • Provide after-sales service.

Legal basis: performance of a contract, legitimate interest.

  • Enable billing and account management.

Legal basis: performance of a contract, legal obligation.

  • To provide the User with a general but also personalised service, including sending useful information, newsletters, providing support, and following up any complaints.

Legal basis: consent, performance of a contract, legitimate interest.

  • To improve and personalise our services and products.

Legal basis: legitimate interest.

  • Detecting fraud, errors and criminal behaviour.

Legal basis: legitimate interest.

  • Sending promotional offers if you have expressly consented to this (direct marketing). In this case, you are free to withdraw your consent at any time.

Legal basis: consent, legitimate interest.

  • To ensure the relevance of the content and presentation of our site, which may involve sharing personal data with service providers.

Legal basis: legitimate interest.

You have control over the data you provide to us. If data is incomplete or incorrect, HM Services reserves the right to interrupt or suspend, temporarily or permanently, certain operations.

Your personal data will be used exclusively for internal purposes. Your personal data will therefore not be sold, given or passed on to third parties, unless you have given your explicit consent.

5. Who can receive my data?

In addition to our company, the only partners who may receive your personal data are:

  • Google Analytics: Google Analytics is a platform collecting anonymous data from a site. This tool allows us to better understand how visitors interact with our site so that we can improve their experience and the effectiveness of the site.
  • OVH: OVH is a provider of hosting solutions, thanks to which our website functions optimally. All the data we collect will be processed in a legal and honest manner on secure servers. OVH has several security certificates such as PCI-DSS, ISO/IEC 27001, SOC 1 type 2 and SOC 2 type 2.

We may share your personal data with our partners or service providers for the purposes listed in this privacy policy.

6. How is my data stored?

Your personal data will be stored exclusively on our company’s PCs or cloud servers to which only our company has access codes.

7. Is my data protected?

HM Services has taken all possible technical and organisational measures to avoid a data breach. Our partners also meet technical and organisational security standards to reasonably protect your personal data in accordance with the relevant security standards. However, we cannot guarantee that online data transmissions will be protected against intrusion, so we ask that you exercise reasonable care in the use of your devices and personal identifiers.

8. How long will my data be kept?

The period in which your personal data is kept depends on the purpose for which it was collected. The data will be retained for as long as is necessary to fulfil the purposes of the business. For example, if you request our services, your personal data will be retained for as long as necessary to respond to that request and to provide you with the necessary support, materials and communication to ensure the proper management of the relationship. If we process your personal data to comply with a legal obligation, the length of retention will depend on our statutory retention obligation.

If the processing of your personal data no longer serves any purpose, the data will be irreversibly anonymised for statistical purposes only or permanently deleted.

9. What are my rights?

  • Guarantee of fair and lawful processing
    Your personal data will always be processed in accordance with the legitimate purposes set out in point 4 and will be collected and processed in an adequate, relevant and non-excessive manner and will be kept for no longer than is necessary to achieve the purposes.

    All technical and security measures have been taken to minimise the risk of unlawful or unauthorised access or processing of your personal data. In the event of an intrusion into its computer systems, HM Services will immediately take all necessary measures to reduce the damage to a minimum.

  • Right to access
    If you are able to prove your identity, you have the right to obtain information about the processing of your data. Thus, you have the right to know the purposes of the processing, the categories of data concerned, the categories of recipients to whom the data are transmitted, the criteria used to determine the duration of the data retention, and the rights you can exercise over your data.
  • Right to rectification
    Inaccurate or incomplete personal data can be corrected. {2 options depending on whether or not the site has a “user account” option}:
    • It is primarily the responsibility of the User to make the necessary modifications to their “user account” themselves, but you can also make a written request to us.
    • If necessary, please inform us of any changes via our contact form or by e-mail. We will correct your data as soon as possible.
  • Right to erasure (or “right to be forgotten”)
    You also have the right to have your personal data deleted in the following cases:
    • Your personal data are no longer necessary for the purposes for which they were collected.
    • You withdraw your consent to the processing and there is no other legal basis for the processing.
    • You have validly exercised your right to object.
    • Your data have been processed unlawfully.
    • Your data must be deleted to comply with a legal obligation.

HM Services decides independently whether the above criteria are met.

  • Right to restrict processing
    Under certain circumstances, you have the right to request the restriction of the processing of your personal data, in particular if the accuracy of the data is contested, if your data has been processed unlawfully, if the data is required for legal proceedings or for the time necessary for HM Services to verify that you can validly exercise your right to erasure.
  • Right to object
    You also have the right to object to the processing of your personal data at any time. HM Services will stop processing your personal data unless it can demonstrate compelling legitimate grounds for the processing which override your right to object.
  • Right to data portability
    You have the right to obtain all personal data you have provided to us in a structured, commonly used and machine-readable format. At your request, this data may be transferred to another provider, unless this is technically impossible.
  • Right to withdraw your consent
    If processing of personal data is based on the legal basis of consent, you may withdraw your consent to the processing of your personal data at any time. Withdrawal of your consent does not affect the validity of the processing operations prior to the withdrawal.
  • How can I exercise my rights?
  • To exercise your rights, we invite you to send us a request by e-mail to info@hmcleaning.be. We will reply as soon as possible.
  • Possibility to lodge a complaint
  • If you are not satisfied with the processing of your personal data by HM Services, you have the right to lodge a complaint with the Commission for the Protection of Privacy, which became the Data Protection Authority on 25 May 2018 (https://www.dataprotectionauthority.be/citizen).

This privacy policy was last updated on July 4, 2024.